Privacy Policy
MicroHOA (“we,” “us,” or “our”) is committed to protecting the privacy of homeowners, HOA board members, and all users of our platform. This Privacy Policy explains how we collect, use, and safeguard your information when you visit microhoa.com or use our services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, mailing address, and role within your HOA (e.g., board member, resident).
- Contact Information: Phone number if provided for messaging services.
- HOA Data: Community rules, documents, announcements, maintenance requests, and other content you upload or manage through the platform.
- Usage Data: Pages visited, features used, browser type, IP address, and device information collected automatically via cookies and analytics tools.
- Communications: Messages, support requests, and feedback you send to us.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the MicroHOA platform and its features.
- Respond to support inquiries and provide customer service.
- Send product updates, service announcements, and administrative messages.
- Monitor usage patterns to improve performance, security, and user experience.
- Comply with applicable legal obligations.
3. Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes. We do not sell your personal information.
We may share information only in the following limited circumstances:
- Service Providers: Trusted vendors who assist in operating our platform (e.g., hosting, payment processing, analytics). These parties are contractually bound to protect your data and may only use it to perform services on our behalf.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
- With Your Consent: For any other purpose with your explicit consent.
📵 Mobile Opt-In Data — Special Protection
Mobile opt-in and consent data are never shared with any third party for any purpose. This applies regardless of any other information-sharing provisions in this policy. Any data sharing described elsewhere in this policy expressly excludes mobile opt-in data and SMS consent information.
4. Messaging Terms and Conditions
By providing your phone number and agreeing to receive text messages, you consent to receive SMS/text messages from MicroHOA regarding informational updates, community notices, and service requests.
- Consent is not a condition of purchase. You are not required to opt in to messaging to use MicroHOA’s services.
- Message frequency varies based on your HOA’s activity and your notification preferences.
- Message & data rates may apply depending on your mobile carrier and plan.
- Reply STOP at any time to unsubscribe from text messages.
- Reply HELP for assistance, or contact us directly at support@microhoa.com.
- Mobile opt-in information is never shared with third parties for any reason.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage trends, and improve functionality. You may adjust cookie preferences through your browser settings; however, disabling certain cookies may affect platform functionality.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorized activity.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal limitations.
- Opt out of marketing communications at any time.
- Data portability where technically feasible.
To exercise any of these rights, please contact us at support@microhoa.com.
9. Children’s Privacy
MicroHOA is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us personal information, we will promptly delete it.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through the platform.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@microhoa.com
- Website: www.microhoa.com
